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Help Desk Where is The Matilda Company located? Are you an authorized dealer of Robert Tonner dolls? Why are your prices lower than other retail stores and shops? How does your layaway plan work? Is shopping online with you safe and secure? How does the Shopping Cart work? How do I put items in my Shopping Cart? How do I make changes to my Shopping Cart? Must I buy every item I put in my Shopping Cart? How do I complete my order? What credit cards do you accept? Must I pay by credit card? Will I be charged sales tax? What is your return policy? How will you ship my order? (and when will I get it?) Where is The Matilda Company located? We are located in central Connecticut between New York City and Boston. Our address is: The Matilda Company, 26R Capital Drive, Wallingford CT 06492. Back to the top Are you an authorized dealer of Robert Tonner dolls? Yes, we are an authorized Robert Tonner Doll Company dealer. Back to the top Why are your prices lower than other retail stores and shops? We can offer lower prices online because our fully automated online ordering system enables us to ship items to you with extreme efficiency. These savings are passed on to you! Back to the top How does your layaway plan work? Our layaway plan allows you to pay for your purchase in four equal payments: 25% when you place your order and 25% each month for the next three months. The items are shipped when paid in full. Please note: 1.Layaway payments are not refundable and non-transferrable to other orders. 2. Each layaway order must be a minimum of $100.00 in total payments ($25.00 or more each payment). 3. Credit card payments are automatically deducted the same day each month. 4. If you choose to make payments by check or money order, it is your responsibility to get the payments to us in a timely manner. We do not send statements or reminders. Payments should be mailed to: The Matilda Company, 26R Capital Drive, Wallingford, CT 06492 5. The Matilda Company reserves the right to cancel any layaway order when no payment is received, or credit card payment is not approved, for any 60 day period. Note: We do not accept returns on layaway orders. Back to the top Is shopping online with you safe and secure? Yes. We want your online shopping experience to be worry free. We use SSL (Secure Socket Layers), the most advanced online ordering security system available. With us, all of your personal information -- including your credit card number -- is encrypted by SSL. Back to the top How does the Shopping Cart work? The Shopping Cart holds everything you wish to order -- and you can order as many items as you like. To view the items you have added to your cart simply click on "View Cart". Back to the top How do I put items in my Shopping Cart? From the Directory, click on any category you wish to view. Here, all the items from that category are displayed. Click on any of them for full view, description and prices. Add the item to your cart by clicking the "Add To Cart" button. Back to the top How do I make changes to my Shopping Cart? To change the quantity of an item in your Shopping Cart, click on "View Cart". You will see all the items in your cart. The quantity box now shows "1". To change it, place your cursor in the quantity box and type the desired number; click "Update". This will automatically update your Shopping Cart to reflect the changes you made. Back to the top Must I buy every item I put in my Shopping Cart? No. Placing items in your Shopping Cart does not obligate you to buy them. To remove one or more items from your Shopping Cart, click on "View Cart". Clicking on "Remove" will remove a selected item from your Shopping Cart. Back to the top How do I complete my order? Finished shopping? Click on "View Cart". You will see the items you have selected. Click "Proceed to Checkout". Here you will enter your email address and have the opportunity to choose a password before clicking "Secure Checkout". You are now in our secure server and ready to choose a shipping method and enter your personal information. Next, click "Continue Checkout". Here you will see a summary of your order and you can choose to "Submit Order" or "Cancel Order". In the final step you will have the opportunity to print your order. It's that easy! Back to the top What credit cards do you accept? We accept all major credit cards: Visa, Mastercard, American Express, Discover. Back to the top Must I pay by credit card? No. You can choose to pay by check or money order in the checkout process. Back to the top Will I be charged sales tax? No, unless you are shipping in Connecticut. Back to the top What is your return policy? Our return policy is simple: Within 30 days of receipt of order you may return any item in its original condition for exchange or full refund (less shipping charges). Note: We do not accept returns on layaway orders or personalization. Back to the top How will you ship my order? (and when will I get it?) We will ship your order by United Parcel Service (UPS) or United States Postal Service. Shipping options: Regular, 3-day Shipping, Second Day, Overnight, and International. For details and shipping guide click here. Back to the top |
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Copyright and disclaimer © 1996-2017, The Matilda Company |
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